WATER UPDATE Water System Status We have several wells operational and running, backup generators at critical locations, and tanks are filling due to the reduced demand. That has allowed us to continue to be proactive in managing water demand. Conservation Customers have done a great job in responding to the call for conservation. However, conservation is still critical because as we thaw out, more leaks will happen. College Station’s water comes from a deep aquifer that’s quite warm, and steam could indicate a water leak. Discolored Water Discoloration comes from rust settling out from some of our older pipes or sand from the aquifer itself getting stirred up in the water column due to changes in the flow direction. College Station’s water is still disinfected, and we have not lost pressure, so the water can still be used. Discoloration in water is not a reason for boiling it and does not mean the water is unsafe to drink. Typically, College Station asks customers to report discolored water to Utility Dispatch, and we send a crew to flush the hydrant nearest the customer’s location. That isn’t currently being done due to the at-or-near freezing temperatures and the need to reduce demand. When conditions change, we’ll re-evaluate the need to flush for discolored water. Leaks and Frozen/Thawing Pipes As the weather warms, pipes that were frozen will thaw and may break. If customers were flowing faucets outside to prevent freezing, that can be curtailed to a very slow drip, if absolutely necessary. Check sprinkler systems — especially above-ground backflow preventers — as well as swimming pool equipment for leaks. Locate and turn off the main water source to your house if the leak is on the house or the sprinkler shutoff if the leak is on the sprinkler system. The home water shutoff is usually located between the house and water meter, sometimes in the same box as the meter or a nearby box. The valve between the street and the meter is the angle stop. It’s only meant to be operated by the water utility. Turn the customer shutoff all the way to the right and call a licensed plumber. The sprinkler system shutoff will be an isolation valve between the water meter and the sprinkler backflow preventer. Note that older sprinkler systems may not have this isolation valve. Sprinkler system repairs will need to be completed by a Texas licensed irrigator. If your backflow preventer needs to be replaced, that must be done by someone with a Backflow Prevention Assembly Tester (BPAT) license. In many cases, plumbers or irrigators hold that license as well. You may also report water main leaks to Utility Dispatch at 855.528.4278. Choose option 2 to report a problem. POWER UPDATE ERCOT has authorized CSU to restore power to all customers. If you remain without power, please report it at 855.528.4278. And please continue to conserve power however you can to help prevent ERCOT from requiring another round of rolling outages. SOLID WASTE & RECYCLING Solid waste and recycling services will resume their normal schedules on Monday. There will be no special makeup schedule for either service. Download the free College Station Curbside app to receive direct messages about your collection schedule. We recognize that our customers may have more household trash than will fit inside their containers. If so, please place it in bags at the curb on your scheduled bulky item day at least four feet from stationary objects, including your containers. Do not place additional waste next to or on top of your container, as your container will not be collected until cleared of these obstructions. Thank you for your patience and cooperation as we all make our way through these conditions. For more information, click here.
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